FAQ FOR READYCASH TRANSACTIONS

1. Q. How do I fund my wallet?

Please find below the steps to get value immediately    

• Visit Payzone on https://payzone.ng/
• Search for ReadyCash Agent Funding
• Enter Agent ID
• Enter Customer Phone Number and Email
• Click Continue
• Validate details
• Enter Amount  
• Click Pay

You may also fund via your mobile App.

• Kindly click on transfer on your bank mobile app  
• Other banks
• Select Parkway Readycash
• Enter your Agent ID with four Zero "0000" in front as your account number. For example 0000658888. 
• Then proceed.

2. SEND MONEY

1. How do I send money to my customer from ReadyCash?

• Kindly click on transaction
• Click on send money

1. i)To phone number/ agent

• Enter the amount and the agent ID then proceed

1. ii) To bank

• Select commercial
• Input depositor’s phone number and account number
• Amount
• Agent fee  
• Select a bank
• Add custom narration (optional)
• Click next

iii) To Other MMO

• Select your preferred destination Bank
• Enter the phone number
• Enter the Account number
• Enter the Amount
• Agent Fee(optional)
• Proceed

 Q. How much will be charged for funding my wallet?

A. #50 is charged for every wallet funding

Q. How much transaction can I do in a day?

A. No limit on the number of transactions

 3. RECHARGE

Q. How do I recharge airtime on ReadyCash?

• Kindly click on transaction
• Click on recharge
• Enter destination phone number
• Select the network of the sim
• Enter the amount
• Click next

Q. I paid for airtime but I did not get value.

1. A. If value is not gotten in 1 hour after a successful transaction, contact support.

4. PAY BILLS 

Q. How do I pay for bills on ReadyCash?

• Kindly click on transaction
• Click on pay bills
• Select the bill you want to pay for (Electricity bill, cable bill, data bundle etc)
• For Dstv {select the package you want, enter smartcard number, enter customer’s phone number and proceed)  
• For Electricity {Select the Disco, enter the meter number, enter the amount, enter customer’s phone number and proceed)  
• For Data {Select the data bundle you want, enter the phone number you want the data on, enter customer’s phone number and proceed)

Q. I did a successful cable (DSTV, GOTV, Startimes) subscription but channels are still not showing.

1. A. If transaction was successful and subscription is not updated after 5 hours, customer should contact the service provider with payment receipt.  

Q. I paid for Electricity bill but I did not get a token.

1. A. If value is not gotten in 5 hours after a successful transaction, contact support.

Q. I have a pending transaction, what should I do?

1. A. Kindly find the steps to resolve your pending transactions

• Login to your app
• Click on your side menu
• Select pending transaction
• Click on the transaction and select Resolve.
• Transaction will return either a successful or failed response.

1 Transaction has been reversed 

• If the transaction returns a failed response, kindly revert

NOTE: Please note that these steps only work for Bank Transfer, other Transactions will also be updated overtime.

Q. I did a successful transaction but I did not get value

1. A. Kindly refresh your dashboard. If value is not gotten in 30 minutes, contact support.

Q. I funded my wallet but I did not get value

1. A. Kindly refresh your dashboard. If value is not gotten in 1 hour after a successful transaction, contact support.

Q. Customer did not get value for a successful transfer

1. A. If value is not gotten in 1 hour after a successful transaction, contact support with a receipt of the transaction.

Q. I transferred money to the wrong account, what should I do?

• Kindly send a mail to support@parkwayprojects.zohodesk.com, attaching the receipt of the transaction.
• We will assist by contacting NIBSS to help recoup funds but we give no guarantee.

Q. I mistakenly transferred to a phone number, what should I do?

1. 1. 1. A. Please follow the steps below;
      2. Click on 'Transactions' and select 'withdraw money'
      3. Click on 'ReadyCash'
      4. Enter the voucher number, the phone number of the customer and the amount.
      5. Click Next for verification, enter your PIN.
      6. The fund is credited to your wallet.

Note: If you do not get a voucher number, contact support

Q. How do I get the receipt of a Transaction

• Click on the transaction
• Swipe left or right on the particular transaction on your transaction history
• A receipt icon will pop-up.
• Click on the icon and take a screenshot of the receipt.

Q. How to withdraw/move commission

1. A. Click on withdraw on your dashboard, confirm your request.

Your commission is added to your main income

NOTE: You can only move your commission from #500 or above

Q. How to open a bank account on the ReadyCash app

• Click on the icon at the top left corner of the app
• Select Account Opening, then click on account opening (Zenith bank is the only bank available on the app for account opening.)
• Fill in the required details below and submit
• BVN
• VALID ID

NOTE: A minimum deposit of #2,000 is required which will be debited from your wallet while you get #75 commission

Q. How to withdraw money through Mcash

1. A. Dial *402*10032003*1000# on the phone tied to their BVN and follow the prompts. You will receive the ref number (Voucher) via sms upon a successful transaction.

Please follow the steps below;

• Enter the ref number as voucher, the phone number of the customer and the amount.
• The amount is credited to your income less the charge of #100, while you get #80 as commission.

POS TRANSACTIONS

1. HOW DO I CASHOUT ON THE POS?

To cash out on the POS either Global Accelerex or Etop, switch on the terminal and wait for it to run a self-test.

For the S90 terminal, once it displays the page

• Cash out  
• End of day
• Administration, the agent can proceed to carry out a withdrawal.

For the NEXGO terminal, once it displays the page

• Purchase
• Reprint
• Admin, the agent can proceed to carry out a withdrawal

1. HOW TO PRINT END OF DAY RECEIPT?

On the S90 terminal, check for the bank’s terminal on the receipt or at the side of the terminal.

• On the cash out page
• Press 2 input
• Enter supervisor pin in the table below
• Press enter.

On the NEXGO terminal

• press 3 (reprint)
• input 000000 as the password
• Select the EOD option 3.
• Select the option 2 PRINT EODs.
• Select the option 1 PRINT EOD

1. WHAT TO DO WHEN THE POS IS SHOWING APPROVED BUT DOES NOT PRINT RECEIPT?

Answer: In this case, the agent is advised to print the end of day receipt to confirm the status. However, if this issue persists and the agent is met with this problem frequently, he/she is advised to get the administration password from the support agents and have the support agent explain how to clear reversal queue.

1. WHAT TO DO WHEN THE POS IS DISPLAYING ERROR UNPACKING RESPONSE?

Answer: The agent is advised to get the administration password from the support agents and have the support agent explain how to delete keys.

1. WHAT TO DO WHEN THE POS IS DISPLAYING PED TAMPERED INPUT PWD?

Answer: The agent should be aware that the issue is hardware related and should contact the support gent on how to process for the terminal to be way billed to the office.

1. WHAT TO DO WHEN THE POS IS DISPLAYING SSL CONNECT FAILED/RECV CONNECTION FAILED?

Answer: The agent is advised to confirm that GPRS SIM is active. A change of SIM is also advised.

1. WHAT TO DO WHEN THE POS IS DISPLAYING MENU LOCK?

Answer: This is a hardware issue and retrieval are required. The agent is not to tamper with the terminal further.

1. HOW MUCH IS CHARGED FOR WITHDRAWAL?

Answer: The withdrawal charge rate is 0.8% flat rate equals #8 per every #1,000 withdrawn.

1. WHERE IS THE CHARGES DEDUCTED FROM?

Answer: The charges are usually deducted before the agents get credit for the particular withdrawal. Simply put, the credit gotten in the agent’s wallet is less than the charges deducted.

1. HOW LONG DOES IT TAKE TO GET CREDITED FOR APPROVED TRANSACTIONS?

Answer: It takes 5-10 minutes for approved transactions to drop into the agent’s wallet.

PINPAD TRANSACTIONS

1. My customer was debited for a transaction and I have not been credited
2. Provide the following details to the support team

• Debit alert from the customer and the Bank
• The receipt from the App and your Agent ID

You will be provided with the details of the transaction within 24working hours.

NOTE: Please do not pay the customer until the status of the transaction has been confirmed

1. My PINPAD device is not coming up, it is showing the Blue light.
2. Unplug the device and Leave the for an hour then power up.

1. My Logged dispute is showing APPROVED - AIR-PENDING
2. The response "AIR PENDING"  and APPROVED on your dispute history means the Bank has been given` the go-ahead to recoup funds and refund the debited customers. Please do note that Agents are not credited for failed transactions.

1. My Logged dispute is showing DECLINED - TRANSACTION NOT SUCCESSFUL
2. Transactions that return "Transaction not successful" on your dispute history means the Customer funds never left the bank, Customers will get a reversal from the Bank in 24hours.

In cases where they do not get reversals after 24hours, Customers are now advised to contact their Bank. 

1. My Logged dispute is showing DECLINED - DISPUTE HAS BEEN LOGGED AT THE BANK
2. This means the Bank has logged a chargeback claim on behalf of the Customer. The logcode can be used to further engage the Bank for resolution.